The My Health Record phonological line is collapsing as people who want to abandon the scramble of the controversial scheme to know their choice.
Adelaide, the father of two, who wished to be known only as Ben, said that he and his wife had tried to spend the phoneme for days.
"My wife has been waiting for an hour and just left," she told news.com.au.
"I have been waiting a couple of times and left, including this morning. I was waiting for 15-20 minutes before it fell."
Others complained that the phone does not even sound before a message is heard that "your call can not be completed at this time" and advises people to hang up and try again later.
Well he said he had tried to opt for the site first and was successful completing the process for his own record and one of his children.
But his wife and another son continue to receive an error when trying to opt out online.
"We have been trying a couple of weeks (going through the telephone line), but especially in recent days," he said. "It's obviously very frustrating."
Ben is not the only one who has experienced problems. Other readers also complained about getting error messages when trying to disable the network and there were complaints in social networks about problems with the telephone line.
The former Sydney official, Anton Francis, told News.com that he tried to call the number seven times from 10.08 in the morning.
Another reader, Elena, said she tried to undo a few days without success. She tried again "very rarely" this morning, through the website and the phone, but "it just did not work."
"It's amazing how disorganized this process is," he said.
"The online system does not work and when you try to connect the phone, it costs you only. There is no automated message or any type of system in place that can handle the demand.
"I am really against my records in the system and I can not disable it. This is just ridiculous and it makes me feel angry and helpless and it does not control my information."
I just tried to call the 1800 number and not even alone.
– Jon (@ Jon00073511) November 13, 2018
Both "Opt Out" options do not work.
The website will not recognize the correct information provided and suggest the telephone number that will not be answered.
Tell me everything I need to know. https://t.co/loOIMIpcF9
– Dave G Byrne (@ davegbyrne3) November 13, 2018
– Daniel Bevan (@DanielCBevan) November 13, 2018
Well he said that he just wanted to wait until the approval of the legislation improved the privacy and safety of patients before opting.
Australians have until tomorrow, November 15, to opt for the My Health Record regime, or they will automatically create a record for them.
Complicating the situation, the legislation that would improve privacy and security for patients, allowing them to permanently delete their registration, you still do not have to go through the Senate and will not pass before the deadline.
The job is making a last minute boost for the term to extend for 12 months. A movement will move for that purpose in the Senate today, hoping for the support of the Crusaders.
"The government extended the exclusion period in a month to get legislation through parliament. That legislation is not through parliament, so by its own measure, the government needs to extend the period of exclusion," said the health minister of Shadow, Catherine King. ABC News Breakfast this morning
"There are also many Australians who still have to engage or understand what this means.
"They need to get privacy so that people understand what it is and it is not and how it will also be used by health providers and for a few seconds."
Around 1,147 million Australians, 4% of the population, opted for the electronic health record system so far, while more than 300,000 have bet. Seventeen million will register automatically when the deadline expires.
There are expectations that the final figure of exclusion exceeds 10 percent, even in such a short time.
The Minister of Health, Greg Hunt, has already delayed the deadline in one month, supposedly arrived in October.
"It is undoubtedly the safest system in the world, but the most important thing is to give people their own medical records for the first time when they need them," he told Nine Network last week.
"It is a modern part of any health management system."
Work says the My Health Record scheme "promises great benefits" to Australians, but the government's "fired dismissal", including the change of an opt-in and opt-out model, "seriously undermined public trust."
Ms King wants the government to request a review by the Privacy Commissioner to address persistent concerns about the safety and privacy of patients.
He is also requesting a new public information campaign to better inform the public about the "benefit of a well-implemented scheme".
The legislation that modifies the system has the support of the Work, the Australian Medical Association and, in particular, the independent independent MP Kerryn Phelps.
It includes more severe penalties for people who are guilty of misusing the system and better protection for victims of domestic violence.
Once the Senate has passed, it will also have to be approved by the House. The house does not sit for 10 days after the current deadline.
You still have time to choose not to wish, if you wish. The easiest way is to go to www.myhealthrecord.gov.au, or to call number 1800 723 471.
If you're not sure what to do, here's the important things you should consider, courtesy of our Charis Chang journalist.
PROTECTIONS WITHOUT PASSES OR PARLIAMENT
The legislation that guaranteed the right of the patient to permanently delete their registration and that the police can only access the medical history of a person with a legal order has not yet been approved. It will not be done before the deadline of November 15th.
You must be able to eliminate it
The government promised to change the regime so that anyone who wants to eliminate My Health Record at any time after November 15 may do so. The record will be deleted forever. Originally the data remained until 30 years after someone died, although organizations could not access it.
NOT ALL DATA ARE AUTOMATICALLY CHARGED
Two years of data from the Medicare Benefits Plan, the Pharmaceutical Benefits Plan, the Australian Immunization Registry, and the Australian Organ Donor Registry will be automatically updated the first time the doctor visits your record, unless you enter first and ask not to download.
Otherwise, it depends on your doctor to upload the information and they decide what records to put in your file.
You can also ask them not to charge sensitive information, such as information about sexually transmitted diseases, abortion, mental illness or cosmetic surgery.
It is not only your doctor who can see your data
Any registered health practitioner such as your doctor, pharmacist, physiotherapist, nurse, imaging diagnosis and pathology practice and other unidentified employees will be able to see your record.
It could also include the chiropractor, the optometrist, the osteopath, the dentist, the psychologist and the Chinese doctor because anyone who has registered with the Australian health regulation Agency can access your information. Whenever you have a patient and have the appropriate software downloaded to your computer, they can see your records.
But if you do not want your dentist to rub your data, you can make sure that this does not happen by placing restrictions on it.
You can go online and establish a registration access code so that you can only access certain health professionals and you can also restrict access to certain documents by establishing a limited access document.
However, these controls may be canceled in an emergency.
You can see who to see your data online by checking your access history. It will not show the individual doctor who looked at it, but will show the organization, the date they did it and whether documents were added or modified.
If you really want to know who signed up for your registration, you can request it through the Australian Digital Health Agency (ADHA).
You can also set up an email or SMS alert so that you can confirm when an organization observes your registration for the first time.
The law enforcement agencies can only access the Health Report of a person with a warrant or legal order (changes approved in the House of Representatives).
The privacy commissioner recommends regular verification of unexpected or unauthorized access. You can call the Australian Digital Health Agency (ADHA) at number 1800 723 471 if you think something is wrong.
THE REALITY OF PACKAGING
Any online registration is liable to hack no matter the sophisticated security system.
There will be regular security audits of My Health Record, but documents downloaded or created by a doctor could also be stored in your local computer system and the security will depend on your system.
YOUR DATA MAY BE USED FOR RESEARCH
The use of your data in an unidentified form (which means it will be anonymous) so that the investigation is allowed and is known as "secondary use".
You can check a box to deactivate if you do not want your data to be used in this way.
Organizations, including pharmaceutical companies in Australia and others abroad in certain circumstances, may request access to the data.
Some people may also have their data used in an identified way, but they are only accepted first.
The PRIVATE HEALTH FUNDS will not be able to see it
The proposed legislation will also prevent private health insurers or other insurers from viewing the system data for public health research or purposes, even when it has been de-identified.
CAN YOU ID?
Even when the data is unidentified, there is still a possibility that it may be linked to the registry.
There was already a case in 2016 when the Government published data on unidentified patients and the researchers at the University of Melbourne demonstrated that it was possible to re-identify these people.
The USER can not request your records
The proposed legislation will ensure that your employer can not ask you to see your My Health record and can not ask you to share information with them.
PROTECTIONS FOR YOUNG PEOPLE
At the moment a young person of 14 years or more can take control of My Health Record at any time eliminating the access of its parents to its registry.
But the Government will carry out an analysis of whether it is appropriate for parents to have access by default to records from those aged 14 to 17.
PROTECTIONS FOR ABUSE VICTIMS
The proposed legislation will prevent old abusive companions from accessing their child's record in cases of domestic violence.
PENSIONS TO INCREASE
The proposed legislation will increase penalties for people who are found guilty of misuse of My Health Record. They will face up to five years in prison, instead of two, and the maximum fine would be more than double $ 315,000.
THE BENEFITS OF MY HEALTH REGISTRY
Giving physicians access to medical records could be saving, especially in emergency situations. You should also avoid unnecessary duplication of blood and other tests.
Give your doctors more complete information about your medical history and help them diagnose and provide better treatment.
HOW TO OPT OR OR
If you are happy to create a health record, you do not have to do anything because it will be created automatically. Or you can go online and opt for the system and create the restrictions you want in your registry.
You can also opt for now if you want to wait for Parliament to make the changes first and then decide to activate later if you wish.