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Failure to fail: Microsoft erroneously deletes Azure's customer databases




Microsoft now has some "unexpected victims" after the interruption in the business cloud Microsoft 365. According to an exclusive report from the Registry, the Azure stop on January 29 deleted some parts of the customer databases.

Infographics: the change in the data center at a glanceThe change in the data center at a glance

As reported by The Register, the problems for some Microsoft customers did not materialize until after the interruption of January 29. The error thus affected a series of Azure SQL databases using custom KeyVault keys for the so-called transparent data encryption (TDE). The current records were accidentally deleted from Microsoft. The company is currently in the process of notifying affected customers, writes The Register.

Critics of five minutes

Therefore, after the great interruption, Microsoft had to retrieve some client databases from a five-minute snapshot. Exactly these five minutes now disappear with some companies, since with the recovery only one older area could be accessed, since it had arrived at the unintentional elimination. The data added, modified or deleted in these five minutes is no longer. Database backup was not updated due to an error made by Microsoft.

Microsoft announces financial compensation in communication to affected customers and apologized for the incident. Say:

"We apologize for the impact on your service. Blue user fees are exempt from all databases recovered for two months and from all the original databases for three months and we continue to follow the steps necessary to improve the Microsoft platform Azure and our processes to ensure that such incidents will not occur in the future. "

More information on the latest failures:


Microsoft, Cloud, Office 365, Azure, Dynamics 365
Microsoft, Cloud, Office 365, Azure, Dynamics 365


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