Windows as a service was a good idea in 2015 when Microsoft launched Windows 10. But after a particularly bad October, problems with Windows 10 continued in November. A few days ago we wrote an article where an unknown number of Windows 10 devices suddenly lost their activation, and the owners of these devices reported that they no longer had a valid license and that they ran a fake version of Windows.
These activation problems were resolved later, but Microsoft did not provide any explanation. Instead, a spokesman just said that we are working to solve problems in a limited number of affected Windows 10 Pro users. In the Windows era as a service, it is completely understood that problems will occur. But users have every right to expect a valid alert when these problems occur and Microsoft fails in this area.
For their business clients, Microsoft understood that they needed real-time status updates. If an organization had some problems with Office 365, there was a service status panel that updated it. Simple users of Windows 10 do not have that tool at their disposal.
The closest to the previous implementations is the Windows 10 Update page that gives information. This page shows that Windows 10 October Update made its debut on October 2, 2018. In the next four days an unknown number of users downloaded and installed the update. A few days later, Microsoft downloaded the upgrade servers update. At that time, the company edited the page to indicate that: We discontinued the October 2018 update for all users as we investigate individual user reports to delete files.
This note contained a link to the blog post you were trying to explain because of the error. The post closed with the following: We place special emphasis on learning this experience and improving our processes to ensure that users have a good experience during the update process.
The intentions are good as we see, but the behavior of the company continues to pose many problems as soon as it communicates with Windows users. To start the page it has not been updated since October 9 for more than one month. Anyone who verifies it will think that Microsoft is still investigating these causes.
But in practice, Windows engineers also found additional errors in the October 2018 update. When file extraction from zip to file explorer can lead to data loss. And we did not even mention driver compatibility issues that were presented to some users. There is no mention of these problems in the Windows 10 History page. Instead, these problems refer to a publication dated September 18, which announced WIndows Insider Preview build 17763 which eventually became the October 2018 Update.
Microsoft reports that all of these problems have been corrected through cumulative updates that debuted on October 16 and October 20. But if you're one of those who downloaded and installed version 1809 in the first week available, you have not received these updates. To get them, you need to add your device to the Windows Insider Program and select the Pre-Slow or Slow Presentation Ring.
And that's not good. Users who run an official version of Windows should not register as beta testers to get these updates. And let's talk for a while about Microsoft communication problems in the next problem with activations. For a few hours after the start of the problem, the only reliable sources of information were a thread from Reddit and a Microsoft Answers forum volunteer moderator citing a publication of Microsoft's chat support.
Simple users of Windows 10 that run a version of Windows 10 that was released officially Microsoft should not devote hours to finding answers to sudden problems. But, in the absence of an official board status for Windows 10, this seems to be the only option …